Privacy Policy
This policy explains how CozzyStay collects, uses, shares, and protects information from guests, hotel partners, property owners, and visitors to our website.
Effective date: June 30, 2026
We may collect information you provide directly, including your name, phone number, email address, booking preferences, property details, messages, early access form responses, and any information shared when you contact us.
When the CozzyStay platform launches, we may also process booking details, payment-related information, stay dates, location preferences, account activity, device data, and usage data needed to operate and improve the service.
We use information to respond to enquiries, manage early access requests, onboard hotel and property partners, provide booking services, process payments, improve our platform, prevent fraud, maintain security, and communicate updates about CozzyStay.
CozzyStay may work with payment processors, Mobile Money providers, hotels, guesthouses, serviced apartments, technology vendors, and support partners. We share information only when it is needed to provide the requested service, complete a booking, process a payment, comply with law, or protect the platform.
Our website and future platform may use cookies or similar technologies to keep services working, remember preferences, understand traffic, measure marketing performance, and improve the user experience. You can manage cookies through your browser settings.
We use reasonable administrative, technical, and organizational measures to protect personal information. No online service can guarantee complete security, but we work to reduce risk and limit access to information to people and partners who need it.
You may ask us to update, correct, or delete personal information where applicable. You may also unsubscribe from marketing messages or choose not to provide certain information, although some services may not work without it.
CozzyStay is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.
We may update this policy as CozzyStay grows, launches new features, or changes how it handles information. The effective date above will show when the policy was last updated.
For privacy questions or requests, please contact CozzyStay through the contact form on our homepage.
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